How to build a better branch: One expert’s blueprint
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How to build a better branch: One expert’s blueprint

Much press coverage has been devoted to the dominance of digital banking channels and how it almost renders the physical bank branch network obsolete. Yet 90 percent of millennials—the generation most associated with tech savvy and preference—choose a bank with location convenience in mind, and a majority of customers still visit a branch at least every six … Continued

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Going to the Bank is Beginning to Look Different

IA Director of Client Services for Retail and Financial Sectors Ray Ehscheid talks about how traditional bank branches, once dreary and drab, are being transformed into engaging, consultative spaces designed to attract more visitors. Episode Highlights: Before the financial crisis hit in 2007-08, a lot of large banking organizations focused on increasing their footprint to gain market … Continued

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Project Files: Capital One Digital Expansion in San Francisco

In the heart of San Francisco’s South of Market neighborhood are three new, IA-designed floors for Capital One, including its new digital space. To create a home for technology teams, IA designed a spatial experience that supports experimentation, innovation, whimsy, and maker culture. The architectural design exposes the building’s raw concrete structure, setting a tone … Continued

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Financial Sector Shifts that Have Impacted Workplace Design

A confluence of factors, including the Financial Crisis of 2008 and the Digital Revolution, have undeniably reinvented the financial market. FinTech—a portmanteau for financial technologies—continues to mature as startups and the technology groups of financial service firms serve as models for companies with digital transitions still underway.

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Thirty-Two Years of Financial Service

The financial industry has undergone a seismic shift since IA first started working with banking clients, in 1984. The aesthetic traditionalism and private offices favored three decades ago has given way to today’s more open-plan, multitasking, high-tech spaces. Even the process by which design services are procured has changed. IA has supported its financial clients … Continued