Bringing Workplace into the Design Thinking Process
IA invites SAP’s engineers into the workplace discovery process to identify space use and work flow obstacles.
For the hyper flexible Deer Creek campus of SAP’s Palo Alto facility, IA’s Scrumville concept was aided by rapid prototyping sessions with end users (see previous post on Scrumville). By inviting engineers—the inhabitants of SAP’s Research and Development department—to engage in the design of their own space, IA Principals Mary Lee Duff and Aaron Wong were able to pinpoint workflow challenges the new office design aimed to address.
Scrumville is based on the idea that staff works within a menu of setting types. They are not losing a designated seat but instead are encouraged to migrate and utilize space as a tool, rather than a destination. This can take place in one area, as shown in the flexible desk configurations above, as well throughout the occupant’s day.
The day begins with a huddle over coffee and tea in the lounge area. Discussion is casual as teams begin their day.
Team members break away to work individually at workstations for a few hours.
The team convenes in a more formal meeting area than where they had morning coffee. They update one another on progress made, obstacles overcome, and milestones reached.
After lunch, the team can go for a walk on the treadmill workstations, or work quietly in comfortable lounge chairs.
The team finishes the rest of the day working in casual seating areas, where they can work separately or problem solve in smaller groups.
Join Racquel Fanucchi, head of the Palo Alto campus within the Global Facility Management (GFM) team at SAP; Mary Lee Duff, principal and workplace strategy director at IA; and Aaron Wong, principal and design director at IA, as they outline the process of design thinking and lead attendees through a rapid prototyping workshop.