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A New Generation of Banking

As the financial services sector continues its process of reinvention, a new generation of banking employees and work environments signals the dawn of a revitalized industry.

The banking industry is in a state of metamorphosis as financial institutions restructure their organization and market strategies to revitalize their customers and workforce, and compete with emerging FinTech—or financial technology—firms. To attract and enhance their customers’ user experience, the financial services sector is shifting banking practices to accommodate preferences for technology, data, and easily accessible social connections. This, in turn, is forcing financial institutions to look at how they enhance their employees’ user experience and the environments in which they work.

IA research has revealed six key insights into this new generation of banking in terms of how institutions attract key talent, position for new ways of working, and respond to how this has impacted the workplace.


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